Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e pdf epub mobi txt 电子书 下载 2025

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圖書標籤:

• Hospitality Law
• Hotel Law
• Restaurant Law
• Tourism Law
• Legal Issues
• Hospitality Management
• Risk Management
• Contracts
• Liability
• Regulations

Overview

　　Is an unhappy restaurant guest legally entitled to a refund for food she ate?  Is a hotel required to replace money that a guest claims was taken from his room?  Can a hospital food and beverage director legally accept a holiday gift from a vendor without threatening her employment status?

　　Hospitality Law, Third Edition provides readers with answers to these questions and more.  Packed with interactive exercises as well as up-to-date legal information specific to the hospitality industry, Hospitality Law benefits students by emphasizing preventive legal management and effective decision-making.

　　This Third Edition gives students and managers background on safety and security requirements, disputes with customers, hiring and firing employees, liabilities associated with serving alcohol, and much more.

Author Information

　　Stephen Barth is an attorney and Professor of Hospitality Law and Leadership at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, Texas. He is also the founder of HospitalityLawyer.com.

商業法律實務前沿：全球化背景下的企業風險管理與閤規策略 導言 在日益復雜和快速變化的全球商業環境中，企業麵臨的法律和監管挑戰遠超以往任何時期。從勞動關係的微妙平衡到數據隱私的嚴格要求，再到國際貿易協定的復雜解讀，每一個決策都可能牽動著企業的聲譽、財務穩健乃至生存。本書旨在為企業管理者、法律顧問以及高級商業專業人士提供一套全麵、深入且極具實操性的法律風險管理框架和前沿閤規策略。我們聚焦於企業運營中最為關鍵和動態的法律領域，強調如何將法律閤規深度融入日常戰略規劃，實現風險的有效預防與主動管理。 第一部分：企業治理與結構性法律挑戰 本部分深入探討現代公司治理的核心議題，旨在建立堅實、透明且負責任的組織基礎。 1. 現代公司治理的演變與董事會責任： 詳細分析當前監管機構對董事會獨立性、多元化和問責製的要求。重點解析“信義義務”和“勤勉義務”在不同司法管轄區下的最新判例法解釋，探討如何在董事會層麵建立有效的風險監督機製（如設立專門的閤規或審計委員會）。討論新興的ESG（環境、社會和治理）標準如何重塑董事會的戰略決策過程，以及對氣候相關風險披露的法律要求。 2. 股東訴訟與衍生訴訟的實務應對： 係統梳理股東派生訴訟和直接訴訟的法律基礎、立案標準和程序要求。提供證據開示階段的策略性應對，包括內部調查的閤法性保障、文件的保護（如律師工作成果特權）以及與發起訴訟股東團體的和解談判技巧。分析“充分信息披露”在預防和辯護過程中的核心作用。 3. 閤同法的技術性應用與爭議解決： 超越基礎閤同條款，本書側重於高價值商業閤同中的關鍵性法律陷阱。深入剖析不可抗力條款在現代供應鏈中斷事件中的適用性；探討技術性閤同中的“期望落空”和“情勢變更”原則的界限；並詳細比較不同管轄區下違約救濟措施的有效性，特彆是懲罰性損害賠償和特定履行命令的取得難度。 第二部分：全球化運營中的勞動與人力資源法律前沿 在全球人纔流動和遠程工作模式日益普遍的背景下，人力資源管理麵臨著跨越國界的法律復雜性。 4. 跨國勞動力的雇傭關係構建與終止： 對比分析主要經濟體（如歐盟、北美和亞洲關鍵市場）在雇傭閤同、工作時間規定和集體談判權利方麵的顯著差異。重點解析“獨立承包商”與“雇員”的界定標準在全球範圍內的趨嚴趨勢，及其對企業稅務和福利義務的重大影響。詳細闡述在跨國裁員或重組時，如何遵守當地的通知、谘詢和遣散費規定，以避免集體訴訟風險。 5. 職場公平、反歧視與多元化閤規： 深入探討基於性彆、種族、年齡及性取嚮的歧視法律在不同地域的實踐範圍。分析“同工同酬”立法對薪酬體係的衝擊，並提供建立客觀、可量化的績效評估體係以抵禦歧視指控的操作指南。討論“反騷擾”政策的有效性——如何設計既符閤法律要求又能在企業文化中落地執行的報告和調查機製。 6. 知識産權與商業秘密的全球保護： 商業秘密作為企業核心資産的法律保護是本章重點。詳細闡述在技術轉讓、閤資企業建立或員工離職過程中，如何通過精心設計的保密協議（NDA）、競業限製協議（Non-Compete）和“防火牆”設置來固化保護。對比《美國保護法》與《歐盟商業秘密指令》在舉證責任和臨時禁令申請上的差異。 第三部分：監管閤規與新興風險領域 麵對日益收緊的全球監管環境，本部分聚焦於企業必須具備前瞻性的閤規能力領域。 7. 反腐敗與反賄賂法律的全球協同挑戰： 詳細解析《美國海外反腐敗法》（FCPA）和《英國反賄賂法》在全球範圍內的域外適用性及其對第三方中介機構管理的嚴格要求。重點討論內部控製係統的設計——如何通過盡職調查（Due Diligence）機製識彆高風險供應商和閤作夥伴，以及如何構建強健的“閤規文化”以對抗“瞭解即可容忍”的風險傾嚮。 8. 數據隱私、安全與跨境數據流動的法律博弈： 將數據隱私視為運營核心而非僅僅是IT問題。深入分析《通用數據保護條例》（GDPR）的關鍵原則（如目的限製、數據最小化）與美國各州（如CCPA/CPRA）規定的衝突與整閤。重點講解在跨境數據傳輸中，如何閤法利用標準閤同條款（SCCs）、充分性決定或綁定公司規則（BCRs）確保數據流動的閤規性，並解析數據泄露事件發生後的法定通知流程及時效性。 9. 消費者保護法與産品責任的演進： 考察傳統産品責任法在麵對數字化産品和服務時的挑戰。探討軟件缺陷、算法偏見導緻的“不安全産品”的法律責任歸屬問題。分析針對誤導性營銷和不公平商業行為的監管趨勢，強調透明度在廣告和定價策略中的必要性。 結論：構建適應性法律風險管理體係 本書的最終目標是引導企業超越被動的“被動應對”模式，轉嚮主動的“風險前瞻”戰略。通過整閤治理、人力資源和前沿監管領域的最新法律要求，企業可以構建一個既能適應全球化復雜性，又能有效支持創新和增長的彈性法律風險管理體係。理解這些法律前沿不僅是規避罰款的手段，更是提升企業運營效率、增強投資者信心的關鍵驅動力。

Chapter 1. Prevention Philosophy.
1.1 The Future Hospitality Manager and the Legal Environment.
1.2 The Hospitality Manager and Legal Management.
1.3 Preventative Legal Management.
Legally Managing At Work: Applying the Stem Process in Hospitality Management.
1.4 Ethics and the Law.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 2. Government Agencies That Impact the Hospitality Industry.
2.1 Federal Regulatory and Administrative Agencies.
2.2 State Regulatory and Administrative Agencies.
2.3 Local Regulatory and Administrative Agencies.
2.4 Regulatory Interaction and Oversight Impacting Travel and Tourism.
2.5 Managing Conflicting Regulations.
2.6 Responding To an Inquiry.
Legally Managing At Work: Recommended Steps for Responding To Inquiries and Complaints by Government Agencies.
2.7 Monitoring Regulatory Change.
International Snapshot: Immigration.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 3. Hospitality Business Structures.
3.1 The Importance of Business Structure.
3.2 Common Hospitality Organizational Structures.
3.3 Common Hospitality Operating Structures.
3.4 The Agency Relationship.
International Snapshot: What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 4. Business Contracts.
4.1 Introduction to Contracts.
4.3 The Uniform Commercial Code (UCC).
Legally Managing At Work: Reducing No-Show Reservations.
4.4 Preventative Legal Management and Contracts.
International Snapshot: International Contracts.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 5. Significant Hospitality Contracts.
5.1 Specific Contract Clauses.
5.2 Franchise Contracts.
Management Contracts.
5.4 Conference Services Contracts.
International Snapshot: A Comparison Of Franchise Disclosure Requirements Under Untied States Law And International Law*.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 6. Legally Managing Property.
6.1 Introduction to Property.
6.2 Purchasing Property.
6.3 Financing the Purchase of Property.
6.4 Leasing Property.
Legally Managing At Work: Legal Considerations of Buying Versus Leasing.
6.5 Respecting Intellectual Property Rights.
International Snapshot: U.S. Hotel Companies Seeking Trademark Protection May Now File In The U.S. For Protection Abroad.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 7. Legally Selecting Employees.
7.1 Employee Selection.
7.2 Discrimination in the Selection Process.
Legally Managing At Work: Accommodating Disabled Employees.
7.3 Verification of Eligibility to Work.
7.4 The Employment Relationship.
International Snapshot: Canadian Employment Laws.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 8. Legally Managing Employees.
8.1 Employment Relationships.
8.2 Workplace Discrimination and Sexual Harassment.
8.3 Family and Medical Leave Act.
8.4 Compensation.
Legally Managing At Work: Calculating Overtime Pay For Tipped Employees.
8.5 Managing Employee Performance.
Legally Managing At Work: Guidelines for Conducting Defensible Employee Terminations.
8.6 Unemployment Claims.
8.7 Employment Records and Retention.
8.8 Employment Posters.
8.9 Workplace Surveillance.
International Snapshot: Managing Employees Abroad.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 9. Your Responsibilities As A Hospitality Operator.
9.1 Duties and Obligations Of A Hospitality Operator.
9.2 Theories of Liability.
9.3 Legal Damages.
9.4 Anatomy of A Personal Injury Lawsuit.
Legally Managing At Work: The Manager’S Role in Litigation.
9.5 Responding To An Incident.
Legally Managing At Work: Responding To an Accident.
International Snapshot: Negligence.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 10. Your Responsibilities As A Hospitality Operator To Guests.
10.1 Accommodating Guests.
10.2 Guest Privacy.
Legally Managing At Work: Law Enforcement and Guest Privacy.
10.3 Facility Maintenance.
Legally Managing At Work: Five Steps to Facility Evaluation.
10.4 Responsibilities To Nonguests.
10.5 Removal Of Guests.
Legally Managing At Work: Responding To Guest Health Emergencies.
International Snapshot: Should Foreign Governments Adopt Provisions From The USA Patriot Act To Combat Terrorists Acts
Against The Hospitality Industry?
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 11. Your Responsibilities For Guests’ Property.
11.1 Liability for Guests? Property.
11.2 Bailments.
11.3 Property with Unknown Ownership.
Legally Managing At Work: Disposing Of Found Property.
International Snapshot: Limited Liability of Innkeepers in Canada.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 12. Your Responsibilities When Serving Food and Beverages.
12.1 Serving Food.
Legally Managing At Work: Steps to Take When a Guest Complains Of Foodborne Illness.
12.2 Truth in Menu Laws.
12.3 Serving Alcohol.
International Snapshot: International Perspective on Food And Beverage Litigation.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 13. Legal Responsibilities in Travel and Tourism.
13.1 Travel.
13.2 Travel Agents and Tour Operators.
13.3 Transportation and Common Carriers.
13.4 Tourism.
13.6 Online Travel Sales.
Legally Managing At Work: Internet Advertising Checklist.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 14. Safety and Security Issues.
14.1 The Importance of A Protected Environment.
14.2 Safety and Security Programs: Four-Step Safety and Security Management Method.
Legally Managing At Work: Establishing an Effective Guestroom Lock Policy.
14.3 Crimes against Hospitality Businesses.
Legally Managing At Work: Procedures to Reduce the Incidence of Skipping.
Legally Managing At Work: Guidelines for Handling Credit Cards.
Legally Managing At Work: Personal Check Verification.
14.4 Crisis Management Programs.
Legally Managing At Work: Guest Relations in A Crisis Situation.
Legally Managing At Work: Guidelines for Dealing with the Media During A Crisis.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 15. Managing Insurance.
15.1 Introduction to Insurance.
15.2 Types of Coverage.
15.3 Selecting an Insurance Carrier.
15.4 Selecting the Insurance Policy.
15.5 Policy Analysis.
International Snapshot: Hotels Operating Internationally Need To Think Globally About Their Insurance Programs.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

评分☆☆☆☆☆

我一直認為，在競爭激烈的酒店行業，法律閤規性是企業能否長遠發展的基石。然而，現實情況是，很多酒店經營者在這方麵存在知識盲區。《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》這本書，準確地說，是它所蘊含的理念，為我提供瞭一個全新的視角來看待法律問題。它打破瞭我對法律的刻闆印象，讓我認識到法律並非是企業的絆腳石，而是企業規範化運營、規避風險、提升競爭力的重要工具。書中對一些常見法律問題的剖析非常深入，能夠讓你瞭解到，看似微不足道的疏忽，一旦觸及法律，可能會引發嚴重的後果。它不僅僅是簡單地羅列法律條文，更側重於引導讀者思考，如何將法律要求融入日常的管理流程中，如何建立起一套有效的內部控製體係來預防潛在的法律風險。我尤其欣賞書中關於危機管理的討論，它提供瞭許多富有洞察力的策略，能夠幫助酒店在麵對突發事件時，最大限度地減少法律上的損失，並維護企業的聲譽。

评分☆☆☆☆☆

作為一個對法律領域稍有涉獵的新晉酒店投資者，我一直在尋找一本能夠幫助我快速建立起法律知識框架的指南。《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》恰恰滿足瞭我的需求。這本書的結構設計非常清晰，從最基礎的法律概念入手，循序漸進地深入到更復雜的議題，讓我這樣一個初學者也能輕鬆跟上。它非常詳盡地涵蓋瞭酒店業的各個方麵，包括但不僅限於租賃協議、雇傭法、消費者保護、食品安全法規以及閤規性問題。書中提供的實操性建議，比如如何撰寫有效的閤同條款，如何處理客戶投訴以避免法律糾紛，以及如何確保員工遵守相關法律法規，都給我留下瞭深刻的印象。這本書不是一本枯燥的教科書，而更像是一位經驗豐富的法律顧問，耐心地引導你理解每一個環節。通過閱讀這本書，我不僅增長瞭法律知識，更重要的是，我學會瞭如何運用這些知識來保護我的投資，並確保我的酒店能夠閤法閤規地運營，為客戶提供安全、優質的服務。

评分☆☆☆☆☆

在我看來，這本《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》是一本極具前瞻性和實用性的著作。它不僅僅是一本法律書籍，更是一本關於酒店業風險管理和閤規經營的寶典。書中對各種法律風險的識彆和應對策略的探討，讓我對酒店行業潛在的法律雷區有瞭清晰的認識。我尤其欣賞它對於新興法律問題的關注，例如數據隱私保護和網絡安全等，這對於現代酒店業的發展至關重要。這本書的語言風格非常平實易懂，即便是沒有深厚法律背景的讀者，也能夠輕鬆理解其內容。而且，它並非照搬照抄，而是結閤瞭酒店行業的實際情況，提供瞭許多切實可行的解決方案。通過閱讀這本書，我不僅能夠學習到如何避免法律風險，更能夠瞭解到如何利用法律來提升酒店的運營效率和客戶滿意度。這本書絕對是酒店管理者、法律顧問以及所有關心酒店行業法律事務人士的必備讀物。

评分☆☆☆☆☆

這本書簡直是為我量身定做的！我一直深耕酒店管理行業，經常會遇到各種各樣棘手的法律問題，從閤同糾紛到員工關係，再到公共安全和知識産權，真是讓人頭疼不已。市麵上也看過不少相關的書籍，但總覺得要麼過於理論化，要麼不夠貼近實際操作，讀起來晦澀難懂，學習效果也不盡如人意。直到我發現瞭《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》，我纔覺得找到瞭救星。這本書的語言風格非常接地氣，不像有些法律書籍那樣充斥著晦澀難懂的法律術語，而是用一種更容易理解的方式來解釋復雜的法律概念。而且，它不僅僅是理論的堆砌，更包含瞭大量的案例分析和實際操作建議，讓我能夠清晰地看到這些法律原則是如何在酒店業的具體環境中應用的。我特彆喜歡書中對風險管理的探討，它詳細列舉瞭可能齣現的各種法律風險，並給齣瞭切實可行的規避措施，這對於我這個管理者來說，簡直是無價的指導。這本書幫助我更係統地梳理瞭酒店運營中涉及的法律知識，讓我能夠更自信地處理日常工作中遇到的法律挑戰。

评分☆☆☆☆☆

這本書就像是一張詳盡的地圖，為我在復雜多變的酒店法律環境中指明瞭方嚮。《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》的齣現，極大地緩解瞭我長期以來對法律問題的焦慮。作為一名在酒店行業摸爬滾打多年的從業者，我深知法律知識的重要性，但如何係統地學習和掌握這些知識，卻一直是個難題。這本書的優點在於，它將抽象的法律概念具象化，通過大量的真實案例，生動地展示瞭法律在酒店業中的實際應用。我能夠從中學習到如何處理復雜的閤同糾紛，如何應對員工的勞動爭議，如何妥善處理客戶投訴，以及如何確保酒店設施的安全性，避免因疏忽而導緻的法律責任。這本書的實用性毋庸置疑，它為我提供瞭一套清晰的行動指南，讓我在麵對各種法律挑戰時，能夠更加從容和自信。它不僅提升瞭我的法律素養，更重要的是，讓我對酒店行業的風險管理有瞭更深刻的認識，從而能夠更好地保護酒店的利益。