Managing for Quality in the Hospitality Industry epub pdf txt mobi 電子書下載 2025

圖書介紹

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著者

齣版者出版社：桂魯訂閱出版社新書快訊新功能介紹

翻譯者

齣版日期出版日期：2005/01/01

語言語言：英文

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發錶於2025-01-17

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圖書描述

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.

著者信息

Managing for Quality in the Hospitality Industry epub pdf txt mobi 電子書下載

圖書目錄

1. An Overview of Managing for Quality.
2. Champions of Quality.
3. Quality Management.
4. Tapping the Organization’s Hidden Strengths.
5. Team Effectiveness.
6. Serving External Customers.
7. CQI Journey.
8. The Tools of the Trade.
9. Strategic Quality Plan.
10. Assessing Quality.
11. Implementing Quality.
12. Leading Quality.
13. Quality Life.
14. Final Thoughts.
Appendix. Tools of the Trade Tear Out Sheets.