Contact : Customer Service in the Hospitality and Tourism Industry epub pdf txt mobi 電子書下載 2025

圖書介紹

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著者

齣版者出版社：桂魯訂閱出版社新書快訊新功能介紹

翻譯者

齣版日期出版日期：1994/01/01

語言語言：英文

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發錶於2025-01-18

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圖書描述

For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.

著者信息

Contact : Customer Service in the Hospitality and Tourism Industry epub pdf txt mobi 電子書下載

圖書目錄

I. Introduction To Service.
1.Introduction to Service Industries.
2.Understanding the Service Product.
3.The Laws of Service.

II. The Service Environment/Roles & Relationships.
4.The Players.
5.The Environment.
6.Company Responsibilities.
7.Frontline Worker's Responsibilities.

III. Service Tools.
8.Systems Technologies ("Service Technologies").
9.Interpersonal Communication Tools.
10.Personal Development Tools.

IV. Internal Service.
11.Internal Customers and Suppliers.
12.Principles and Practices of Internal Service.

V. Understanding Service Applications.
13.Classifying Service Organizations.
14.Hospitality, Hotel.
15.Hospitality, Restaurant.
16.Travel, Air.
17.Travel & Tourism, Cruise.
18.Travel & Tourism, Travel Agency.